Never Miss A Call, a free online virtual PBX system
- Up to 2 FREE 0844 numbers & call organiser
- 0844 numbers work alongside your existing number
- Over 11,000 registered users in the UK
- Update your system online 24/7
- Choose your own “on hold” music
- Queue customer calls during your busy periods
- Voicemail & missed call alerts sent to your email
- Identify which number is being called with call whisper
- Re-direct your calls to multiple UK landlines or UK mobiles
- Track your marketing with a new number on each ad / web page
Empower your business with a FREE call organiser
Lost and unanswered calls cost companies thousands of pounds in lost revenue. Now you can organise your inbound telephony in one place. It’s easy to use and simple to set up. Our powerful call organiser is an essential business tool for companies, marketing departments, call centers and home workers. Empower your business with FREE 0844 numbers connected to our powerful call handling system and see the how we can help your business to prosper. Your customers will never hear the engaged tone again!
“This is the most powerful call handling system in the UK and it’s FREE for UK customers, NEVER miss a customer call again!”
Features list
Our system has many useful features that will benefit your business. With over 11,000 businesses and homeworkers already registered with us you can be confident that we will deliver to you a robust and professional service. Whether you want to create a more professional image, have a national presence, manage your incoming calls more effectively, track your inbound response from your adverts and marketing campaigns or install disaster recovery for your phone lines, we have the answer!
N.M.A.C. Technologies (Never Miss A Call) explained:
Call queuing for your business
If you have limited lines into your office, we will queue the callers and put them through to you as soon as a line becomes free. In effect, this increases the number of lines available to you. This will be especially useful to you at busy times of the day or should you have a particularly busy inbound campaign . Your customer will never hear the engaged tone again and you won’t miss a call!
No maintenance and no licensing fees
We maintain the service at no cost to you. We also cover the performing rights expense, another cost saving.
Missed call alert – Email and SMS
Once a customer calls your number, we record the inbound CLI (The caller’s phone number) when available; Should a customer hang up when they are on hold we will send their phone number to your email address in seconds so you can call them back. At a small additional cost you may also receive your missed call alerts via SMS to your mobile phone. SMS alerts are great if you are out of the office for the day or are called away at short notice. Optional SMS credits can be purchased via Worldpay once you are logged into your account. A major plus for customer service. Many companies have increased their staffing levels as a result of this useful service.
No capital expense
No need to buy an expensive PBX (PBX is a traditional switchboard)
Easy answer phone
If the caller has been on hold for more that 2 minutes, or your number calls out of hours, we give them the option to leave a voice mail. Once they have completed the message, we e-mail it to you in seconds. This makes it easy for you to listen to, forward and store. This feature is so much better that an old fashioned answer phone.
Instantly re-routes your calls
If you move offices permanently, or just for a day or a week or even an hour, you can re-route all your calls to the new office. This can be done via a simple web page instantly! In a disaster recovery situation you can re-route to an alternate location in seconds and continue to conduct business.
Route your calls to your mobile
Divert your calls to up to 5 different locations including your mobile. Just give your customers a single number! Have your calls try your landline, then your mobile or go directly to your mobile phone. Use your mobile phone as a second inbound line at busy times!*
Powerful follow me and call distribution capabilities
If you work from more than one location, or your company has multiple offices or even employs home workers, we can distribute your calls to any of three landline locations. This ensures that the call is answered by the first available operator regardless of their geographic location within the UK.
Line Identification Option (whisper)
Each number you obtain can be configured for a different purpose e.g. sales, admin, support etc. When you answer the call you will hear a short message which will identify the call; such as “you have a sales call”. This allows you to personalise the way in which you greet each caller. Whether you operate more than one company from a single office or have home workers who need to identify between personal and business calls, this function will become invaluable to you!.
If you are using a free switchboard account, the prompt customisation service is offered via an 090 telephone number charged at 50p per minute from a BT landline. Calls made from other networks or from mobiles may cost considerably more. Please ensure you have the bill payers permission before proceeding with this call or hang up now if you do not wish to proceed. This service is provided by Liquid11, PO BOX 236, Lowestoft).
. Calls made from other networks or from mobiles may cost considerably more. Please ensure you have the bill payers permission before making this call. This service is provided by Liquid11, PO BOX 236, lowestoft. If you are a premium account holder this service will be offered via a 0844 telephone number charged at standard rate.
Web based control panel
Enter the user name and password you selected and then our simple control panel lets you update or amend your number settings. It takes seconds and is simple to use. You can update your settings whenever and as often as you like. Call our customer service desk during office hours if you have a question regarding the settings.
No cost to your business
There is no set up fee or rental fee for this product.
There is no increase in your phone charges or your phone bill.
It is 100% free for businesses, sole traders or home workers based in the UK that have less than 50 employees. We guarantee this! We offer you a single 0844 number without charge, if you wish to have additional numbers under your account this is easy to do for a small monthly fee. Optional extra features such as sms missed call alerts are available at a small extra charge should you wish.
Free 0844 number
Choose from over 200, 0844 numbers. Never have to change your telephone number again, no matter what part of the UK your business moves to. Get a BIG company feel with BIG company features for FREE whilst giving your customer a number which has a low call cost!
Set open and close times
When callers phone outside your normal opening hours, the call is recorded and sent via a missed call alert to your e mail, ensuring you never miss an opportunity. You can also set the system to offer an out of hours voice mail if you wish. This feature is also great if you’re a home worker and don’t want people calling you in the evening!
Quick Close
This useful feature is very handy if you pop out of the office in a hurry! It allows you to hit a button and send your calls to your out of hours announcement! Great when you have to run.
Call Stats
Know which numbers under your account people are calling. Compare numbers, run a missed call alert report so you can call your customer back. Track your marketing and KNOW which adverts work and which adverts are wasting you money! If you take a few moments to use the stats, we can guarantee you will save big money on ineffective advertising!
Customize your introduction and out of hours message
The system allows you to quickly record a customer introduction or an out of hours message that reflects your opening times and or emergency contact number. Or choose from dozens of pre recorded greetings that we supply.
Additional Upgrades
The online switchboard has a wide range of optional extras which can be purchased instantly and securely through our billing partners WorldPay©. Remember we give you 2 fully functional 0844 queue numbers with full call management functionality completley free, the below are optional extras only.
Professional Prompt Recording
With all 0844 switchboard numbers you can record your own:
- Introduction (What your customer hears when they call)
- Whisper (What you hear when you answer a call)
- Out of hours message (what your customer hears when your line is closed)
You can record all of these via our 24/7 automated telephone recording line or select from a pre-recorded list for free! However if you would like an even more professional sounding telephone system you can have your prompts recorded by the same recording artist you will hear doing all the other generic prompts on the switchboard system.
This takes no more then 7 days and is a quick and easy way to improve your company image
Extra 0844 Numbers
You now get two 0844 numbers absolutley free! But you can also purchase additional 0844 numbers which is excellent for:
- Portraying a large corporate image
- Running multiple businesses with different 0844 numbers
- Tracking your calls from specific adverts and web pages
Purchased 0844 numbers are activated instantly and can be configured and used straight away.
Bronze Account
The bronze account bundles the following:
- 4 extra 0844 numbers (6 in total)
- Free access to the custom prompt recording facility
- Caller address book which allows you to prioritize and barr callers sending them straight to voice mail
Golden Numbers
Golden numbers are memorable 0844 numbers which help to give your company an even more improved image. These can be used exactly the same as the normal 0844 numbers and are activated and usable instantly
SMS Missed Call Alerts
If you miss a call because either you cannot get to the phone or you are on another call and the caller chooses not to wait, the switchboard will send you an email (free) with the callers details so that you can call them back and catch that potential sale but what if you are out of the office? users can purchase SMS missed call alerts, these alerts (like the free emails) will give the callers telephone number, the time they called and how long they were on hold for and be sent straight to any UK mobile phone so you’ll Never Miss A Call Again
Mobile Redirects
With all 0844 switchboard numbers your can divert your calls to any land line for free. You also have the option to divert to a mobile phone at an additional charge. Currently this is just 13p per minute. We offer per second billing and no call set up fees. We believe this offers you the most cost effective package in the UK if you need to divert your calls to a mobile phone. Credit can be purchased at any time through a secure online system in denominations from just £10
Fax to Email
As an optional extra at just £3.49 a month we believe our Fax 2 Email service is the best value in the UK. Fax 2 Email numbers are now available to all switchboard customers and are very straightforward to use and once you have signed up, quick to set up.
It offers useful and practical advantages over a normal fax machine whilst being a cost effective alternative to running a dedicated fax machine.
Secure, Fast and Reliable
- Receive faxes as email attachments
- Faxes sent to your in box, not a general office fax that everyone can see!
- Store, manage, forward your faxes as you would an email
Save money and help conserve the environment
- Paperless Faxing saves you money and helps us all conserve the trees
- No need for an extra fax line and fax machine to receive faxes
- No more toner, phone bills or expensive fax paper
- No power consumed by a standalone fax machine
Practical and useful
- Dedicated 0844 number connected to our powerful fax server
- Manage your faxes on line, with the same log in details as your switchboard account
- Give them notes to help you identify them, Delete unwanted faxes
- PDF format is easy to read from your PC, Smartphone or blackberry
- No busy signals, no tied up phone lines no lost or misplaced faxes
- Faxes can be viewed online for 90 days.
- No limit on usage, receive as many faxes as you need
- Always on always ready 24/7
Convinced? Then CLICK to go to our website.
